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Information Services Technical Support 2
Hours: 8 hours per day FLSA: Non-Exempt Classified Contract Status: Regular/Probationary Start Date: As soon as possible Calendar: 260 Day Notes: This position is a level 2 technician working both as a member of one of four functional teams: Systems, Network, Devices, Classroom Technology, and as cross-functional support to the other teams.
Purpose: To provide skilled technical support for computers, software and other instruction-related technology at the building level, including the district’s Technology Services program.
Essential Duties and Responsibilities:
Responsible for technology hardware, software, and systems installation, basic setup, configuration, repair, and support, in an effective and timely manner.
Responsible for general maintenance and troubleshooting of desktop, laptop and iPad operating systems and applications.
Provides consultation service, information and support to end-users and departments over the phone, via email, and in person. Troubleshoots problems on computing devices, software, telephone equipment, and peripherals.
Reviews, prioritizes, and processes work order requests; maintains a project list and documents the progress of those projects.
Accurately assembles computers and peripherals from components for business and classroom environments.
Provides support and training in use of computer hardware and software applications, including basic documentation.
Researches and evaluates computing equipment, peripherals, materials, and software applications and recommends appropriate purchases and upgrades as required.
Keeps current with state-of-the-art developments in computer equipment and software, sharing knowledge with users.
Consults with vendors and outside hardware and software technical support as necessary.
Maintains, stores, and retrieves information in a timely, accurate, and efficient manner using standard office systems, equipment and software.
Strives for customer service excellence in dealing with and responding to requests.
Performs other related services as assigned.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility. To view the full job description, please see the attached document.
Certification and/or licensing appropriate to the position.
Knowledge or experience with computers and network operation, including: design, installation, configuration, troubleshooting and maintenance.
Basic knowledge of computer networking and internet protocols (TCP/IP).
Ability to diagnose and problem solve software and equipment difficulties.
Ability to prioritize work tasks.
Ability to use office information systems.
Ability to communicate effectively, both orally and in writing.
Ability to independently plan, organize, and carry out work assignments.
Ability to formulate ideas for program improvement.
Ability to analyze, troubleshoot, and integrate technology solutions across the district and individual worksites.
Experience with implementing and maintaining enterprise-level computer lab deployments is preferred.
Experience with tablet and/or small device deployment on an enterprise level is preferred.
Ability to understand the building/program’s instructional goals and carry out work assignments in a manner that supports those goals.
Ability to drive a motor vehicle among district facilities as needed; if driving, the ability to meet district driving standards.
Standard First Aid Certification, or the ability to obtain certification within two months of hire, may be required.
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